Privacy Policy

Novro ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

Information We Collect
When you visit our website or place an order, we may collect your name, billing and shipping address, email address, phone number (if provided), payment information, IP address, browser information, and order details.

How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Provide customer support
- Process payments
- Deliver your orders
- Improve our website and services
- Comply with legal obligations

Payments
Payments are processed through secure third-party payment providers, including Shopify Payments, PayPal, Klarna, Apple Pay, Google Pay, credit cards, and other payment methods available through Shopify.

Shipping
To fulfill your order, we share the necessary shipping information with our logistics partner YunExpress.

Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and support essential website functionality and marketing activities.

Marketing
We use ManyChat to communicate with customers through messaging platforms and automated messages when you choose to interact with us.

International Data Transfers
As we operate internationally, your personal data may be transferred to and processed in countries outside your own. Appropriate safeguards are applied where required.

Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information, as well as withdraw consent where applicable.

Contact
Novro
Tom Fiedeler
Immanuel-Kant-Höfe 9
42579 Heiligenhaus
Germany

Email: novroshop@gmail.com